Michigan Action Progress System (MAPS) | Surgery | Michigan Medicine

Peer-to-Peer Education

The primary goal of the MAPS program is to provide informal, ad hoc, peer-to-peer education when addressing mistreatment or unprofessional behavior. In the event that there is mistreatment or unprofessional behavior experienced by a member of the Department of Surgery community, the affected individual (petitioner) or a bystander can bring this experience to the attention of a trained MAPS representative.

The event can be raised directly with a wellness representative or entered through an online secure system. Next steps are explored with the affected individual, which can range from listening to reaching out to the person who had a behavioral event. The role of the representative is to facilitate solutions and provide continuity through process. Representatives are also trained to escalate events which require formal institutional reporting.

Key Elements of MAPS:

One person handles the concern from start to finish
Documentation happens at every step
Petitioner-centered (i.e. What does the petitioner want?)

How It Works

A report can be filed by a petitioner, a bystander, or a MAPS representative. Once the petitioner files a report, a MAPS representative is assigned as the lead for the report and will have a conversation with the petitioner.

If the petitioner asks the MAPS representative to do nothing, the incident will be documented before the case is closed.
If the petitioner asks the MAPS representative to do something, the wellness representative will execute the plan they decide on with the petitioner and close the loop with the petitioner before the case is closed.
If action must be taken after speaking to the petitioner, the MAPS representative will report accordingly before closing the loop with the petitioner. Action must be taken if the statement involves potential harm to the petitioner or to others, risk to children, or there is a serious incident which requires investigation. In these cases, the MAPS representative must take action and work with an official resource, such as the Office of Institutional Equity, the police, or emergency services.

MAPS Representatives

Documentation

Core to the success of the MAPS initiative is documentation. Each report will be recorded regardless of whether or not an action is taken, resulting in a central repository of statements. This will allow the MAPS team and the department to monitor and identify trends as the program continues while maintaining anonymity and confidentiality of those who submit.

Submit an Online Statement to MAPS