Biography
I am passionate about improvement and reliability for our patients, team members, and learners. My role is focused on developing and supporting leaders so that they can ensure the safety and integrity of our work and care processes. That includes the Medication Safety, Pharmacy Quality, Regulatory/Accreditation Compliance, Diversion Prevention, Compounding Compliance, and Medication Use Policy Teams. But, my experience at UMH includes numerous roles and years leading our Acute Care Services. I believe residency training, and experiential education in general, is heavily dependent on the resident to make the most of each experience. By that I mean, the resident should be working to improve for the success of their practice- not to prove to me their skills and abilities. We work together, practicing skills so that I can help support them in the things they want to do better. I am very open and honest with my residents and we focus a great deal on self-reflection and continuous improvement.
Pharmacy School Attended: University of Michigan (2010)
Other Training:
- Masters of Science -Pharmaceutical Science, University of North Carolina (2012)
- PGY2 Health System Pharmacy Administration, University of North Carolina (2012)
- PGY1 Pharmacy: University of North Carolina (2011)
Areas of Interest: Continuous improvement, medication safety, pharmacy accreditation and compliance, policies and guidelines, organizational learning/development/efficiency, artificial intelligence and other technical solutions intended to improve efficiency, communication and collaboration, LEAN thinking, strategic human resource management, education and professional development, guitars and guitar tech maintenance, video and table-top role playing games, and learning (spend most of every day learning things and seek out opportunities with great vigor).
Areas of Interest
Emotional intelligence, medication safety, LEAN thinking, human resource management, process/quality improvement, transitions of care, workplace culture
Published Articles or Reviews
- Philips H, BogdanichI, Carter K, Holler J, Smith T, Ticehurst E, Wascher M. Exploring Novel Approaches to Staff Rewards and Recognition. Hospital Pharmacy. 2017; 1-3.
- Phillips H, Holler J, Lepkowsky-Harvey M, May D, May J. Preceptor in Training Development -A Commentary on Current Practices. Am J Health Syst Pharm. 2017;74(10):669-671.